Posts tagged “Satisfaction

Magic

Be sure that each parameter of this work in a vacuous, it all has to be in full harmony. The behavior of all employees from the top management must convey every detail involved in this process. “Not only is the correct method to help increase customer satisfaction. People treat customers as treated. There want to be very well defined correlation between employee satisfaction and customer satisfaction. ”

  • Prime: Establish direct contact and smile.
  • Second: Overcome the expectations of guests and seek contact with them.
  • Third: Make the quality of their services is always excellent.
  • Quarter: Give a warm welcome to all any invited.
  • Fifth: Maintain a personal standard of quality in their work.

Teamwork.

  • First: Beyond the mere performance of duty.
  • Second: Demonstrate strong initiative team.
  • Third: Communicate aggressively with the guests and the other members of the cast.
  • Quarter: Preserve the magical experience of the guest.

Thank you, Cbittar.
Backstage Disney.

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Clients who understand?

What makes you happy *
Banks
– Agility in troubleshooting
Telefonia Celular
– Time to solve problems
– Rates
Car Insurance
– Response time and solution in case of accident
Subscription TV
– Number of channels available in the basic package
– Variety of available channels in the basic package
Supermarkets
– Benefits of the program of loyalty
– Variety of brands and products
– Cost of products
– Additional Services
Internet Home
– Speed to download files
– Variety of plans offered
– Cost of service
– Troubleshooting / Complaints
– Assistance of staff

If a satisfied customer is not necessarily a loyal customer, even more difficult for brands to create an emotional bond with them. Satisfaction is an important point for the retention of customers, but now there are several factors that help the customer choose your brand.

What makes you happy *

Banks

  • – Agility in troubleshooting

Mobile phone services

  • – Time to solve problems
  • – Rates

Car Insurance

  • – Response time and solution in case of accident

Subscription TV

  • – Number of channels available in the basic package
  • – Variety of available channels in the basic package

Supermarkets

  • – Benefits of the program of loyalty
  • – Variety of brands and products
  • – Cost of products
  • – Additional Services

Internet Home

  • – Speed to download files
  • – Variety of plans offered
  • – Cost of service
  • – Troubleshooting / Complaints
  • – Assistance of staff

What makes you unhappy *

Banks

  • – Requirements to obtain or use products
  • – Difficulty to conduct transactions online
  • – Lack of agility in the solution of problems

Mobile phone services

  • – Time to solve problems
  • – Rates

Car Insurance

  • – Response time and solution in case of accident

Subscription TV

  • – Number of channels available in the basic package
  • – Variety of available channels in the basic package

Supermarkets

  • – Benefits of the program of loyalty
  • – Variety of brands and products
  • – Cost of products
  • – Additional Services

Internet Home

  • – Speed to download files
  • – Variety of plans offered
  • – Cost of service
  • – Troubleshooting / Complaints
  • – Assistance of staff

* Source: Ipsos

Thank you, Cbittar

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