Be sure that each parameter of this work in a vacuous, it all has to be in full harmony. The behavior of all employees from the top management must convey every detail involved in this process. “Not only is the correct method to help increase customer satisfaction. People treat customers as treated. There want to be very well defined correlation between employee satisfaction and customer satisfaction. ”

  • Prime: Establish direct contact and smile.
  • Second: Overcome the expectations of guests and seek contact with them.
  • Third: Make the quality of their services is always excellent.
  • Quarter: Give a warm welcome to all any invited.
  • Fifth: Maintain a personal standard of quality in their work.


  • First: Beyond the mere performance of duty.
  • Second: Demonstrate strong initiative team.
  • Third: Communicate aggressively with the guests and the other members of the cast.
  • Quarter: Preserve the magical experience of the guest.

Thank you, Cbittar.
Backstage Disney.

Come back to home click here.


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